Firstly, We'd like to present our deepest apologies for the inconvenience that happened on your end. Would you please kindly send us the required information for further analysis? If we are unable to solve it, we'll process a refund as request.
Knowing you were encountering a problem during using the product, we desperately hope to fix it, and this is the reason our support invite you to provide more details (like a screenshot showing the problem and log files, etc.) for troubleshooting, and this was also the reason we didn't process a refund for you in the first place. We accept a refund request if the customer encounters a technical issue that is unable to be solved within 7 days. For your case, please allow us to explain it in more detail and see how we could assist you further. Wondershare values each customer's benefits and we'll do our best to help you out.
Sadly to hear that you were unable to transfer WhatsApp data in a normal way. Reply from Wondershare MobileTrans Updated
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